I would like to compliment Cover Frameless Glass on their product, service and after sales service. More so in particular, I hold Maritza Syfert responsible for our ongoing satisfaction with Cover Frameless Glass. What an asset you have in Maritza. She is totally professional, incredibly patient and kind and one of the most reliable people I have come across in the service industry. She is knowledgeable, totally efficient, and makes good on any promise or arrangement she makes.Maritza advised us on and sold us our glass enclosure system for our Bannockburn Unit in the V & A Waterfront development. Your technical guys then moved in and produced what was required. Maritza promised she would follow up and make sure we were happy after living with the system for a time. This she did.Our entire block along with two others in the complex has just finished being serviced and repainted. In the process of this having been done, dirt and paint scrapings etc found their way into the frame of our glass fitting. We called Maritza and asked her to quote for and organize a complete service for us to avoid any complications with our Cover Glass system. Not only did she expedite this, she organized this as a complimentary 1st service. Excellent after sales service! This is unheard of in most service industries. I will recommend Cover Frameless Glass to anyone for a fabulous Product and Service. Thank you Maritza!
Dear Werner, I am writing this to you to thank you for the very professional way you attended to our glass door problem. As you may be aware we had tried 2 other firms to help with our problem and all we got was very poor workmanship, as they did not know how to fix our problem. Then we were charged an exorbitant fee with a promise of a year’s guarantee. We continued to have problems and they reneged on their promise to attend to our doors for 12 months. Then we found another man who admitted he did not know how to fix the glass door problem...but tried anyway. Eventually we phoned the previous owner of our unit ..which we should have done in the first place...and he gave us your name. We dealt with Fiona and she was VERY helpful and kind, taking in to account that we did not pay you up front ...but promised to pay when the work was completed..which we did. You sent Cornelius who assessed our problem and today your team came and attended to the problem in a very professional way...they worked quickly and quietly and the doors are now working perfectly again.
Thank you for your assistance and for the way Fiona related to us.
Albertus Van Zyl
Baie dankie vir die uitstekende werk gedoen! Dit is lekker om met mense soos julle te werk!
Andre van der Westhuizen
Hi Fiona, many thanks and a big thank you for an absolutely amazing product !! We are so very happy with everything.
Thanks for comming to sign off the installation of my glass with me today. I am absolutely delighted with the product and will certainly recommend it to anyone who asks. I was also delighted with the service given by the crew who installed the product. They were respectful and carefull around my apartment in general, cleaned up well afer themselves, always stuck to the timings they gave me, and did an excellent job of the installation itself. In addition to that I found them to be very pleasant individuals, and although sometimes it can be difficult having tradesmen around your property, these guys were no trouble at all. This is another reason that I will have no hesitation in recommending Cover Frameless Glass to any of my neighbours or friends. Please pass my thanks on again to the crew, and to everyone else I have dealt with at the company, even if it was only by email, when I was trying to organise payment and the installation date from the UK. Finally, thanks to you personally for the excellent communication I have had from you and for making it so easy for me to organise things from such a distance away.