We currently offer a 5 year product warrantee, a 2 year product guarantee on the paragon system, a 1 year guarantee on our other products and a 1 year workmanship guarantee on all products On completion of the work, your guarantee are registered and a certificate issues to our clients.
Do we remind our clients to service
Yes. Our client will receive annual communication from us reminding them of such services required.
What is the lead time for installation?
We normally have a 3 week lead time. This however can change due to higher volumes in peak season. The Installation Manager will negotiate the final installation date with our clients.
Do you have 24-hour assistance?
Yes. We might not be able to fix any problem within 24 hours. But we will respond and ensure a temporary solution until a proper fix have been executed.
How long does the installation take?
Dependant on the circumstances for each job, we should be able to fit a 5m door within 3 days.
Do we continually communicate with our clients?
Yes. Communication is one of our key deliverables. From the moment we have first contact with you; we will endeavour to keep you updated on quotes and contract progress. Afterward we will communicate with you iro services and new and improved products we continually offer our clients
